Accessories and tote bags are produced just for you and are considered final purchase.

Your happiness matters to us and we hope you absolutely love your purchase! If anything isn’t quite right, please reach out to us at customerservice@loveisfelt.com — we’re always happy to help find a solution.

We want you to love your coasters. If needed, they may be returned in their original, unused condition within 15 days of purchase for a refund.

Return shipping is the responsibility of the customer. Simply email us at customerservice@loveisfelt.com to request a return authorization form and we’ll share the easy next steps.

If your item arrives damaged or has a defect, please contact us right away at customerservice@loveisfelt.com. We’ll make it right.

Our accessories and tote bags are thoughtfully produced on demand, just for you. This means they ship separately from our wool felt coaster collection. If you’ve ordered a mix of items, they may arrive in multiple packages — but don’t worry, everything is on its way!

Free shipping is available on purchases of 3 or more coaster sets!

For smaller orders, a flat rate of $7.50 is charged for standard shipping, which typically arrives within 3-7 business days.

For quick ship, a flat rate of $27.00 for FedEx 2Day offers guaranteed second-day delivery by 8pm to residences.

We are committed to making our Shopify-powered website accessible to as many people as possible, including individuals with disabilities. We aim to follow accessibility best practices and generally align with WCAG 2.1 AAguidelines when designing and updating our site.

Accessibility is an ongoing effort. If you experience any difficulty using our website or completing a purchase, please contact us. We’re happy to help and will work to address any accessibility concerns as quickly as possible.

Contact us: info@studiobcollabs.com

Our Commitment to Your Privacy

We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains what information we collect, how we use it, and the choices you have when you visit our website or make a purchase.

Information We Collect

We collect information you choose to share with us, such as when you:

• Place an order
• Create an account
• Sign up for emails
• Contact customer support

This may include your name, email address, shipping address, billing address, and payment details. Payment information is processed securely by trusted third-party providers and is not stored by us.

We may also automatically collect limited information such as:

• Browser type and device information
• Pages visited and interactions on our site

This helps us improve our website and customer experience.

How We Use Your Information

We use your information to:

• Process and fulfill orders
• Communicate with you about your purchase
• Provide customer support
• Improve our website and services
• Send updates or marketing emails (only if you’ve opted in)

We do not sell your personal information.

Sharing Your Information

We only share your information with trusted third parties when necessary to operate our business, such as:

• Payment processors
• Shipping carriers
• Email or website service providers

These partners are required to handle your information responsibly and only for the services they provide.

Cookies & Tracking

Our website may use cookies or similar technologies to help it function properly and to understand how visitors use the site. You can adjust your browser settings to limit or disable cookies, though some features may not work as intended.

Your Choices

You can:

• Opt out of marketing emails at any time
• Request access to or correction of your personal information
• Ask us to delete your information, subject to legal or operational requirements

To make a request, please contact us using the information below.

Data Security

We take reasonable measures to protect your information and use secure systems to safeguard your data. While no system is completely risk-free, we work to maintain appropriate protections.

Children’s Privacy

Our website is not intended for children under 13, and we do not knowingly collect personal information from children.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted here, and continued use of our website means you accept the updated policy.

Contact Us

If you have questions about this Privacy Policy or how your information is used, please reach out to us. We’re happy to help. Email us at info@studiobcollabs.com

Overview

By using our website and placing an order, you agree to these Terms & Conditions. They’re here to explain how our site works, what to expect when you shop with us, and how we handle orders, payments, and support.

Using Our Website

You may use our website for personal, lawful shopping purposes. Please don’t misuse the site, interfere with its operation, or attempt to access information you’re not authorized to use.

Products & Availability

We do our best to display our products accurately, including descriptions, images, and pricing. Because many of our items are produced in small batches, availability may be limited and can change without notice.

Pricing & Payment

All prices are listed in U.S. dollars unless otherwise stated.
Payment is due at the time of purchase. We use secure payment processors and do not store your full payment details.

Orders & Order Acceptance

Placing an order does not guarantee acceptance. We may need to cancel or adjust an order due to availability, errors, or other issues. If this happens, we’ll notify you and issue a refund if applicable.

Shipping

Shipping times and costs are provided at checkout. Delivery dates are estimates and may vary due to carrier delays or other factors outside our control. We’re not responsible for delays caused by shipping carriers, weather, or customs.

Returns & Issues

If something isn’t right with your order, please contact us. We’re committed to working with you to understand the issue and find a reasonable solution. Full return and refund details are outlined in our separate Returns Policy.

Intellectual Property

All content on this site—including text, images, logos, and designs—belongs to us or our partners and may not be copied, reused, or distributed without permission.

Limitation of Liability

We’re not liable for indirect, incidental, or consequential damages related to the use of our website or products. Our responsibility is limited to the amount you paid for your purchase, where permitted by law.

Privacy

Your privacy matters to us. Please review our Privacy Policy to understand how we collect, use, and protect your information.

Changes to These Terms

We may update these Terms & Conditions from time to time. Any changes will be posted here, and continued use of the site means you accept the updated terms.

Contact Us

If you have questions about these Terms & Conditions or your order, please reach out. We’re always happy to help. Email us at info@studiobcollabs.com